Starting a business under the National Disability Insurance Scheme (NDIS) in Australia can be a fulfilling and profitable venture. However, there are essential steps and regulatory requirements that must be followed to ensure compliance with the NDIS framework.

Below we provide a general overview of how to plan your NDIS business, acquire a licence and register with the NDIS.

Step 1: Selection of your NDIS Service Type

The first step in setting up an NDIS business is deciding what types of services you will provide. The NDIS supports a wide variety of services, including:

• Core Supports
• Capacity Building Supports
• Capital Supports

Each service type has its own registration requirements and compliance obligations. If you choose to provide high-risk services like Specialist Disability Accommodation (SDA) or Supported Independent Living (SIL), the requirements for audit and staff qualifications will be more stringent than for lower-risk services such as Plan Management or Community Participation.

Step 2: Develop Your NDIS Business Plan

A strong business plan tailored to the NDIS market is essential. Key aspects to cover include:

• Target Market
• Services Offered
• Compliance Framework
• Budget and Financial Plan

This plan will guide your business growth and serve as an important document for future audits.

Step 3: Ensure Compliance with NDIS Practice Standards

To become an NDIS registered provider, your business must meet the NDIS Practice Standards, which ensure the safety and quality of services provided to participants.

Low-risk services (such as Plan Management or Community Participation) generally require compliance with lower-risk standards.

High-risk services (such as SIL or Therapeutic Supports) require compliance with stricter regulations around incident management, worker screening and participant safety.

You must have policies and procedures in place for critical areas such as:

• Incident Management
• Risk Management
• Participant Rights

Your business plan also needs to comply with the NDIS Code of Conduct, which outlines the ethical standards expected from NDIS providers and workers.

Step 4: Register as an NDIS Provider & Undergo an NDIS Audit

To become an NDIS-registered provider, you must complete an online application through the NDIS Commission’s Provider Registration Portal. The registration process differs based on the services you offer and involves an audit from an NDIS approved auditor:

• Verification Process: For low-risk services (like plan management or personal care), a verification audit is required.
• Certification Process: For higher-risk services (like SIL, SDA or complex care), a full certification audit is required.

Step 5: Finalise Registration and Start Operations

Once your audit is successfully completed and all compliance requirements are met, the NDIS Commission will approve your registration. You will receive a certificate and a NDIS Provider Number, which enables you to start providing services to NDIS participants.

Importance of Initial Compliance

Meeting initial compliance requirements is crucial for several reasons:

• Avoiding delays
• Building trust
• Regulatory security

Setting up an NDIS business requires careful planning, a thorough understanding of the NDIS framework, and strict adherence to compliance standards. Our team of dedicated consultants have worked across all sectors of the NDIS, and have a range of referral specialists for assisting with key areas of your business.

For advice, please reach out to Ben Wilson on 02 4969 6600 to discuss how we can help you build a fulfilling and impactful disability services business.